FREQUENTLY ASKED QUESTIONS

 

1. What is acupuncture?

Acupuncture is recognized by the National Institute of Health (NIH) and the World Heath Organization (WHO) to be effective in a wide variety of medical conditions.

We treat everything except emergency medicine at South Philly Community Acupuncture. Our practitioners are fully trained to understand the root and branch of diseases and how they affect the whole person. 

Acupuncture and TCM services help to increase energy, calm the nervous system, reduce pain and regulate the body's natural ability to heal itself. By selecting appropriate points, the acupuncturist uses needle therapy to send a message to the body to function more optimally. For these reasons, acupuncture and Traditional Chinese Medicine are effective in treating so many problems.

2. What does Acupuncture treat?

Acupuncture and Traditional Chinese Medicine (TCM) are recognized by the National Institute of Health (NIH) and the World Health Organization (WHO) as effective in treating the following conditions:

Addiction (alcohol, drug, smoking), Anxiety, Arthritis, Bronchitis, Carpal Tunnel Syndrome, Chronic Fatigue, Colitis, Common Cold, Constipation, Depression, Diarrhea, Digestive Trouble, Dizziness, Dysentery, Emotional Problems, Eye Problems, Facial Paralysis, Fatigue, Fibromyalgia, Gingivitis, Headache, Hiccough, Incontinence, Indigestion, Infertility, Irritable Bowl Syndrome, Low Back Pain, Menopause, Menstrual Irregularities, Migraine, Morning Sickness, Nausea, Osteoarthritis, Pain, PMS, Pneumonia, Reproductive Problems, Rhinitis, Sciatica, Shoulder Pain, Sinusitis, Sleep Disturbances, Sore Throat, Stress, Tennis Elbow, Tooth Pain, Trigeminal Neuralgia, Urinary Tract Infections, Vomiting and Wrist Pain.

Acupuncture is also supportive for mom and baby, as it can help with a healthier and safer birth. We have the experience and wisdom to help with the common conditions associated with pregnancy.

3. how often should i get acupuncture?

Acupuncture care is a process, as each treatment builds off of the last one. For acute conditions, you may only need to come 1 to 4 times. For more chronic conditions, you may need to come 8 to 12 times. It is important to keep treatments close together and we highly recommend coming twice a week for the first 2 to 3 weeks. After that, we generally recommend coming weekly, then monthly, then on a seasonal basis for maintenance. We want you to feel empowered to choose a healthcare plan that feels right for you.

4. What's the difference between Community and Private appointments? 

The main difference is the space in which you are being treated and the cost per treatment, but the quality of care is exactly the same!

Community acupuncture appointments are offered in a large semi-private space with massage tables divided by curtains. 4 to 5 patients are being treated in that same room, however voices are kept to a minimum and there is a serene healing vibe as the practitioner moves from patient to patient. Treatments are given on either the front or back of the body, are 45 minutes and are on a sliding scale of $35 to $50.

Private acupuncture appointments are offered in a quiet healing space accommodating one patient. Commonly multiple or more complex conditions are treated in a private setting. Treatments are given on both sides of the body, are an hour to an hour and a half and cost $100. 

5. Does acupuncture hurt? What are the needles like?

Some people may experience a minor discomfort lasting only a few seconds, but most people feel nothing. The needles are flexible, stainless steel filaments that are only used one time. We use only disposable acupuncture needles.

6. What should I expect at my first acupuncture session?

If this is your first experience with acupuncture, we are so glad you chose us!  We will let you know the process from beginning to end and answer all questions. By the second and third visits you will wonder why you didn’t try acupuncture sooner.

Your first visit is approximately 1 hour.

Come to your appointment at least 5-10 minutes early, with completed paperwork in hand. If you think you will run late, please call our office at 215.279.3932. If you will be more than 10 minutes late, we will have to cancel and reschedule you for a later date to accommodate other patients. Please be mindful of the 24 hour cancellation policy signed in your intake paperwork.

Upon arrival, you will be greeted by our friendly staff. Feel free to hang your belongings, put your shoes under the bench, have some water from our cooler, browse the apothecary wall, grab a magazine and relax. Your practitioner will greet you in the waiting room, and then take you into a safe, calming treatment room to discuss your health history and reason for coming. The first 5-10 minutes include a brief health history interview regarding your chief complaint. Your goals of treatment and prognosis will be discussed, as well as how you will feel during your acupuncture treatment.  

Your practitioner will help you get comfortable on the treatment table and may ask you to roll up your sleeves up and pant legs. If you are coming in with shoulder pain or back pain, you will be asked to lay face down on a massage table so that the practitioner can easily access these areas. Everything is done to your comfort level. She will begin placement of 15 to 30 sterile needles at specific acupuncture points to address your pain or disorders. Patients generally say the feeling of the needles are a tap, short poke then maybe a warm sensation. If anything is too uncomfortable, the practitioner will readjust the needles for maximum comfort. 

You will then rest in our soothing community room for 20 to 40 minutes depending on the problems being treated. Patients in almost all cases become very relaxed and sometimes fall asleep. After the appropriate amount of time has lapsed, your practitioner will remove the needles. At this point, patients generally feel content and relaxed. You will then have a chance to unroll your sleeves and pant legs, grab a sip of water and make your way to the front desk.

When you are checking out, payment is due in full at that time. You will be asked if you'd like to make a follow-up appointment and if you'd like to fill a prescription from your practitioner. Acupuncture and Chinese medicine is a process and generally takes at least 6-8 treatments before significant results may be seen. For acute conditions, 4-6 bi-weekly treatments can be expected to reduce symptoms.  For chronic conditions 6 or more weekly or bi-weekly treatments will be needed depending on how long you have suffered with the condition. 

At South Philly Community Acupuncture we promote communication between patient and practitioner. If there are any questions or concerns, your practitioner is always available to answer them as completely as possible. There are no silly questions!

7. how should I prepare for my first treatment?

Please print and fill out your paperwork prior to coming in for your appointment.

click here to print PAPERWORK!

If you are not able to print paperwork, please arrive 20 minutes before your appointment to fill it out at the clinic. Don't worry, we have a copy just for you!

Before your treatment, make sure you have eaten a healthy snack. Do not drink alcohol or caffeine prior to your session. Try not to be in a rush. We want your body in its most natural state. Please wear loose and comfortable clothing like tank tops, t-shirts, gym shorts and stretchy pants that roll above the knee. Also, please do not wear any perfumes or scented deodorants out of courtesy to those who may be sensitive around you.

8. Should I do anything differently after my treatment?

After your treatment, try to relax and drink plenty of water. You do not need to change your activities. Allow 24 hours for the effects of acupuncture to settle in. You may feel differently immediately after treatment or you may feel no change at all. Seldomly, symptoms are exacerbated the day after treatment, which is nothing to cause alarm. Acupuncture is a process! Each treatment builds off of the last. Be patient and give your body time to heal! Naturally, if you have any questions or concerns feel free to email us at info@southphillyacu.com any time or call us at 215.279.3932 during office hours.

9. Where are you located? Is there parking?

We are located at 1532 E. Passyunk Avenue Philadelphia, PA 19147. Our cross streets are where 11th St. and Tasker St. meets Passyunk Ave. Street parking is mostly free and usually easy to find. There is a huge Acme parking lot one block north of us and a municipal lot one block south of us if parking on the street is unavailable.

10. What forms of payment do you accept? how about insurance?

We take cash, check, credit, debit, HSA and FSA debit cards and South Philly Community Acupuncture gift cards. We do not bill health insurance companies.  Please be prepared to pay out of pocket at the time of service for each acupuncture treatment. 

11. How do I schedule an appointment?

You may schedule an appointment on your home computer, your mobile device, by email or phone.

Scheduling from your home computer:

1. Go to www.clients.mindbodyonline.com.
2. Search South Philly Community Acupuncture and click on our Logo.
3. Select New Patients Only or Existing Patients Only from the drop down menu.
4. Select a Practitioner from the the Instructor drop down menu.
5. Select a Day and Time.
6. Choose your appointment and click Book.
7. New Patients follow the prompts to create an account. Existing Patients please log in to continue.
8. Confirm details and click Book Appointment.

Scheduling from your mobile device:

1. Download the MindBody app.
2. New Patients follow the prompts to create an account. Existing Patients please log in to continue.
3. Search for South Philly Community Acupuncture
4. Choose Schedule.
5. Choose a practitioner or select Any Staff.
6. Choose a date.
7. Confirm details and click Book Appointment.

Need help scheduling? Please call our office at 215.279.3932 and our friendly staff will assist you. If we don't answer, please leave a message and someone will return your call!

12. What is your cancellation policy?

We have a strict 24-hour cancellation policy. If you're not able to make your appointment, please call 215.279.3932 or email at least 24 hours before your scheduled time to cancel. We charge $10 for late cancelations and the full cost of your appointment if we don't hear from you. In fairness to others, you are responsible for any missed appointments and late fees. Thanks so much for understanding!

13. I had a great experience! How can I spread the word about your clinic?

Thanks so much! We rely solely on patient satisfaction and patient referrals, so feel free to spread the word. Please take a quick minute to rate us on Yelp, Google, Facebook and any other social channels that you wish.